ControlHippo
Verified
Omnichannel shared inbox for WhatsApp, Instagram, Telegram, SMS and email, with CRM integrations and an AI assistant.
Spanish-language support
WhatsApp integration
Built for LATAM small businesses
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Key Features
Shared inbox for WhatsApp, Instagram, Telegram and SMS
CRM integrations with HubSpot, Salesforce and Zoho
AI assistant for smart replies and summaries
Use Cases
1
Team Customer Support
Route incoming WhatsApp, Instagram and Telegram messages to the right team members with assignment rules, internal notes and AI-suggested replies for faster resolution.
2
Sales Conversation Tracking
Sync every customer interaction to HubSpot, Salesforce or Zoho CRM automatically, so sales reps have the full conversation history when they follow up on deals.
3
Multichannel Business Communication
Manage every customer messaging channel from a single dashboard, with AI sentiment detection to prioritize urgent conversations and keep response quality consistent.
About this tool
ControlHippo is an omnichannel shared inbox platform that centralizes customer conversations from WhatsApp, Instagram, Telegram, SMS and email into a single dashboard. Teams can handle every incoming message collaboratively with assignment rules, internal notes and AI reply suggestions.
The platform integrates with major CRM systems including HubSpot, Salesforce and Zoho, automatically syncing conversation data and contact information. ControlHippo includes an AI assistant that helps draft replies, summarize conversations and detect customer sentiment, making it a strong fit for support and sales teams handling high message volumes across multiple channels.
